Shipping policy

Shipping Information

In a nutshell:

  • Shipping within the U.S. only. We do not offer international shipping at this time.

  • Free Standard Shipping on all U.S. orders of $179.00 or more.

  • Fast dispatch. Most orders are shipped within 1–2 business days.

  • Easy tracking. Track your order anytime via your account or email confirmation.

  • Two shipping options available at checkout: Standard and Express.

  • Estimated delivery times: Standard (7–12 business days) / Express (4–7 business days). Times are estimates and not guaranteed.

Detailed Policy:

  • Fulfillment Location: Your order is packed and shipped from our U.S.-based fulfillment center to ensure faster delivery.

  • Carriers: Depending on the shipping method selected at checkout, your order will be delivered via our trusted logistics partners, including LuWei Ordinary US, YunExpress Sensitive, UNI US to US, CJPacket Ordinary, and CJPacket Sensitive Over Length.

  • Shipping Rates:

    • Standard Shipping (via LuWei Ordinary US, UNI US to US, or CJPacket Ordinary): Flat rate of **$9.68** (or free on orders over $179.00).

    • Express Shipping (via YunExpress Sensitive or CJPacket Sensitive Over Length): Flat rate of $12.99.

  • Phone Number: Please provide your phone number at checkout. The courier may contact you via phone or email if any delivery issues arise.

  • Delivery Estimates: Delivery times are estimates and may vary due to weather, holidays, carrier delays, or peak shopping seasons.

  • No P.O. Boxes: We do not ship to P.O. Box addresses.

  • Address Changes: Shipping addresses can only be changed before the order is dispatched. Once shipped, the address cannot be updated.

  • Shipping Fees: Shipping fees are non-refundable once an order has been shipped.

  • Incorrect Address: If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipping costs.

  • Lost or Damaged Items: If your package arrives damaged or is lost in transit, please contact us immediately with photos. We will investigate and issue a replacement or refund as quickly as possible.

  • Pre-orders & Backorders: Pre-ordered or out-of-stock items will be shipped on a first-come, first-served basis as soon as they become available.

Contact Information:

  • Business Name: Ascend Global INC

  • Business Address: 978 Tommy Munro Dr, Biloxi, MS 39532, USA

  • Customer Service Email: support@hotdolphin.shop

  • Customer Service Phone: (405) 225-0612

While this may sound like a lot, we rarely experience shipping issues and are always here to help!